Shipping policy

Shipping Policy

Last Updated: September 3, 2026

At FFSHIJIE, we understand that receiving your order safely and on time is an important part of your shopping experience.

We work with reliable shipping partners to deliver our electric tools and equipment to customers as efficiently and securely as possible.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Most orders are prepared for shipment within 1–3 business days. During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may take additional time.

Once your order has been shipped, you will receive shipping confirmation and tracking information when available.

2. Estimated Delivery Time

Estimated delivery times depend on your destination, shipping method, product availability, and the carrier handling your shipment.

As a general estimate:

Serbia: approximately 3–8 business days
European destinations: approximately 5–12 business days
Other international destinations: approximately 7–20 business days

Please understand that these are estimated delivery windows rather than guaranteed delivery dates.

Delivery may take longer due to customs processing, public holidays, weather conditions, carrier delays, incorrect address information, or other circumstances outside our reasonable control.

3. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, FFSHIJIE may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Order Tracking

When tracking is available for your shipment, tracking information will be sent to the email address provided with your order.

Please note that tracking information may not become active immediately after shipment. It can take some time for the carrier to scan and update the package in its tracking system.

If your tracking information has not updated for several business days, please contact our customer support team.

5. Shipping Address

Please make sure your shipping address, phone number, and other delivery information are correct before completing your order.

FFSHIJIE is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: [leo162139@gmail.com]

We will do our best to assist you before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

6. Customs, Duties & Taxes

For international shipments, your order may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any such charges, where applicable, may be the responsibility of the customer unless otherwise stated during checkout.

Customs procedures can also cause delays that are outside of FFSHIJIE's control.

We recommend checking your local customs and import regulations before placing an international order.

7. Delayed Shipments

Although we work to ensure orders are shipped and delivered efficiently, occasional delays may occur.

Possible causes include:

  • Carrier delays

  • Customs inspections

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect delivery information

  • Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us and we will do our best to help investigate the shipment.

8. Lost Packages

If your package appears to be lost in transit, please contact us at [leo162139@gmail.com] with your order number and tracking information.

We will work with the relevant shipping carrier to investigate the shipment and determine the appropriate next step.

Please note that an order marked as delivered by the carrier may require additional verification before a replacement or refund can be considered.

9. Damaged Packages

Because our products are electric tools and equipment, we take shipping damage seriously.

If your package arrives visibly damaged, please:

  1. Take photographs of the package before opening it.

  2. Take photographs of the product and packaging after opening.

  3. Do not use a product that appears to be damaged.

  4. Contact FFSHIJIE customer support as soon as possible.

Please send the relevant photographs, your order number, and a description of the issue to [YOUR EMAIL].

This information helps us investigate shipping damage and provide an appropriate solution as quickly as possible.

10. Multiple Items in One Order

If your order contains multiple products, your items may occasionally be shipped separately depending on product availability, warehouse processing, or shipping arrangements.

If this occurs, you may receive more than one tracking number.

You will not be charged additional shipping fees simply because your order is divided into multiple shipments unless otherwise stated at checkout.

11. Contact Us

If you have any questions about shipping, tracking, delivery, or your order, please contact:

FFSHIJIE Customer Support

Email: [leo162139@gmail.com]

Please include your order number whenever possible so that we can assist you more efficiently.

FFSHIJIE — Practical Tools. Reliable Service.